I would like to personally acknowledge St. John’s Community Care Board for their clear strategic focus which has enabled the organisation to continue to improve and develop as a quality service provider. The Board has continued to focus on strategy and performance and has retained the direct oversight of employee engagement, recruitment, retention, and work health and safety, and there have been significant achievements over the last financial year.

Whilst the organisation navigated through this culture change and the impacts of COVID-19 challenges we learned many important lessons as we responded to external factors that were out of our control. Patience, understanding and flexibility was key during this time as we focused on what was most important to maintain and provide services.

Living at YLV has made me so much happier. I’ve found joy in life again, and I can really thank St John’s for that. I get involved in cooking, cleaning, tidying up after meals, and more importantly, they’re helping me to look after myself so I can gain my independence back. It’s really like family here. The residents and carers become your family – we have strong connections, and lovely friendships. It’s beautiful.

The support I have received from St John’s Community Care since 1997 to help me keep my husband Bruno home has been absolutely wonderful! We were able to remain independent and remain in our own home which is what we wanted. We would never have been able to achieve this without St John’s support.

My care staff make me coffee, push me to the shops and my service planner Keegan calls me to make sure that I’m OK which makes me feel very good. I’m happy because they make me feel like I’m at home and comfortable. The carers & Keegan always help me. I’m happy with the whole place!

The best thing is how lovely everyone has been and how helpful they all are. St. John’s has helped a lot with myself and also my husband.