A handyman without the complications.
St John’s Community Care respects the choice of an increasing number of people who wish to stay in their homes as they age. We have expanded our home maintenance, home modification and transport services to support these people within our community.
How can we make your house a home?
Every year, more than 25,000 home maintenance hours of service are provided for our clients, including minor repairs and yard maintenance. The aim of this service is to assist clients to have a safe and secure home environment by carrying out tasks that do not require the skill of a qualified trade person.
Additionally, St John’s Community Care assists with home modifications so clients can continue to move about safely. As part of the Minor and Major Modifications program, the organisation provides information on project management and helps people find accredited contractors.
Some of the works we can assist with include:
- General home maintenance
- Gardening
- Minor building repairs
- Minor appliance repairs
- Structural modifications
- Sourcing accredited contractors for major works
What our clients have to say
Client Survey
Average overall client satisfaction:
95%
Respecting dignity and privacy:
97%
Complaint knowledge:
96%
Our Client Satisfaction Survey results demonstrated that clients continue to be incredibly happy with the services we provide.
The challenges posed by the coronavirus pandemic during the past year has served to strengthen our resolve and commitment to the highest level of care, workforce excellence and organisational responsiveness.
We are proud to have continued to improve upon and meet our promise in providing a quality customer experience with 95% of our clients rating their care as positive and 94% responding that St John’s has enhanced their independence to help maintain a lifestyle of their choice.
The surveys are a vital feedback tool and are conducted up to twice yearly. They’re used by St John’s Community Care to review services, service delivery and staff performance.
