Let us help you where you’re most comfortable.
It’s our philosophy that all clients should be able to access care services from a location of their choice. In fact, a growing number of our clients are accessing in home support services including domestic assistance, one-to-one social support, home and garden maintenance, personal care, transport and respite.
In home support services assists people with all abilities to remain living in their own homes by enhancing their independence, quality of life and wellbeing. Our organisation is currently assisting more than 2,500 people with care services in their own home.
How can we be of assistance?
One of our most frequently requested services is the domestic service, which involves help for domestic chores such as housework and meal preparation. Alternatively, our personalised care service provides assistance with basic self-care tasks such as showering, dressing and mobility, plus the social support service assists clients with tasks like shopping, banking, attending medical appointments and group outings.
Just some of the tasks we can assist you with include:
- Bathing and showering
- Dressing and grooming
- Preparation of meals
- Housework and laundry
- Shopping
- Transport to appointments and activities
- Community event attendance
- Nursing and allied health
- And more.
What our clients have to say
Client Survey
Average overall client satisfaction:
95%
Respecting dignity and privacy:
97%
Complaint knowledge:
96%
Our Client Satisfaction Survey results demonstrated that clients continue to be incredibly happy with the services we provide.
The challenges posed by the coronavirus pandemic during the past year has served to strengthen our resolve and commitment to the highest level of care, workforce excellence and organisational responsiveness.
We are proud to have continued to improve upon and meet our promise in providing a quality customer experience with 95% of our clients rating their care as positive and 94% responding that St John’s has enhanced their independence to help maintain a lifestyle of their choice.
The surveys are a vital feedback tool and are conducted up to twice yearly. They’re used by St John’s Community Care to review services, service delivery and staff performance.
