Nurturing Independence: A Day in the Life of a St John’s Community Care Client Service Planner

St John’s Community Care Client Service Planner

At St John’s Community Care, the heartbeat of our organisation is cantered around caring for and enhancing the lives of those in need. Our dynamic team is committed to supporting the frail, elderly, individuals with disabilities, and those with intellectual and psychiatric disabilities. This blog takes you on a journey into the pivotal role of a Client Service Planner, an integral part of our team dedicated to making a positive impact in the community.

Who We Are

St John’s is not just an organisation; we’re a family working collaboratively to provide exceptional care. Our commitment to the well-being of our clients extends to our staff, whom we support in their continuous development and leadership journey. Our values – Clients, People, Accountability, Collaboration, Relationships, and Recognition – guide our actions, creating positive experiences for clients and each other.

The Role of a Client Service Planner

The Client Service Planner holds a crucial position, focusing on improving the quality of life for people with disabilities and the frail aged in the community. This involves matching clients with appropriate programs and services while coordinating a group of staff to ensure high-quality service delivery within specified timelines.


As a leader, the Client Service Planner plays a pivotal role in promoting St John’s interests through exceptional client service. This involves managing a team, providing clear instructions and support, conducting regular performance reviews, and addressing concerns promptly. The aim is to cultivate a positive work culture that empowers the team to deliver their best.


The Planner meets with clients, identifies their needs and goals, assesses eligibility, and communicates available service options. Regular risk assessments, recommendations for professional services, and maintenance of stakeholder relationships ensure effective service delivery. Home visits and collaboration with other service providers contribute to a holistic approach to client care.

Governance and Compliance:

Ensuring the administrative processes associated with Aged Care Services and Disability Programs are effective, the Planner oversees client files, complies with reporting obligations, and maintains a safe working environment. This includes reporting incidents and near misses promptly, fostering a strong safety-first culture.

Continuous Improvement:

Identifying opportunities for improvement, implementing new ideas, and encouraging innovation contribute to continuous improvement in service delivery. The Planner works with the team to enhance capabilities, fostering a culture of growth and development.

General Duties:

Aligning with St John’s mission and values, the Client Service Planner maintains client confidentiality, represents St John’s professionally, and adheres to organisational obligations, including equal opportunity and anti-discrimination legislation.

Qualifications and Experience

The ideal candidate possesses a Certificate IV in Aged Care or Disability, a Queensland Driver’s Licence, and relevant checks. Demonstrated experience in working with elderly persons and people with disabilities, coupled with strong interpersonal and communication skills, is essential.

St John’s Workplace Culture

Every staff member at St John’s plays a key role in shaping and influencing our workplace culture. Choosing a positive attitude, building professional relationships, celebrating diversity, and behaving ethically are foundational to creating a workplace where everyone thrives.

Join us at St John’s Community Care, where your role as a Client Service Planner transforms lives and nurtures independence, making a lasting impact on our community.

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